GoDaddy Single Opt In Email Delivery Restored

By Joseph | Published: March 8, 2010

A while back, we let you know about an issue with single-opt-in email messages reaching GoDaddy-hosted email serviers.

Good news; we’re confident this has been resolved. We’re seeing messages be received and to be accepted much faster than during this issue. From this morning onward, we have not observed issues between our servers and GoDaddy.

If you encounter future delivery issues to GoDaddy-hosted email accounts, please let us know by opening a case on the Fusebox. Thanks for your patience during this period.

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Planned Network Maintenance on 3/13 – Expected Downtime

By Joseph | Published: March 3, 2010

As we continue to grow, so do our network needs. We will be making major upgrades to our network infrastructure and this will cause a planned downtime for all users of Infusionsoft during our lowest of usage periods.

Infusionsoft will be unavailable on Saturday, March 13, 2010 between 12:00 AM and 3:00 AM EST. (Click here to see what time in your time zone.) We don’t plan our network upgrade to take this long however, we are prepared for any delays or issues that may come up.

During this period, you will not be able to access or use Infusionsoft. In addition, scheduled actions in Infusionsoft will not be ran including follow-up sequences, broadcasts or any other scheduled actions during this time period. (They will run directly following the downtime, requiring no action on your part.)

IMPORTANT! During this during this downtime period…

  • eCommerce pages such as store fronts, order forms and any other public-facing pages will not be accessible;
  • Web Form submissions will be non-functional;
  • Trackable Links will be non-functional;
  • Affiliate redirects will be non-functional;
  • Open-rate tracking will be non-functional;
  • Applications will be inaccessible completely to anyone who accesses it;
  • API connections will not function;
  • All applications (even our own) will be impacted by this downtime.

This blog will be updated with details prior to and after the network upgrade, and we’ll also keep you posted on our @InfusionStatus Twitter account.

Thanks for your understanding and patience!

Posted in Service Change | Tagged , , , | 19 Comments

Single Opt-In Message Delivery Issues with GoDaddy (Resolved)

By Joseph | Published: March 1, 2010

Lately, we’ve had a few reports of people having difficulty delivering email messages to GoDaddy-hosted email servers. This issue is separate from the previous one where an IP reputation organization made a mistake with our IP addresses. (But we’re glad that was resolved.) This issue is a little different.

We have researched this and here’s what we know:

  • Single opt-in messages may not be received by GoDaddy email users.
  • We are transmitting the messages and their servers appear to have acknowledged them. (Meaning, they are not bouncing.)
  • Only a small number of users have reported issues with this to us.

In an effort to be honest and transparent about the issue, we do not know the following:

  • We do not know how many users are impacted.
  • We do not know why emails are not being received.
  • We do not know how to resolve this at this time.
  • We do not have an estimated time of resolution.

We are currently working with GoDaddy staff to research and resolve this with us. If you have examples and feel you are personally affected, please submit a Fusebox case so our team can research and resolve this quickly.

Please do not contact support about this known issue. We are aware of it and are working to resolve it for all users. If you would like to contribute on the resolution of this matter, please submit a Fusebox support case.

—

RESOLVED 3/8/2010 2:43PM — After a few discussions and hands-on assistance from GoDaddy, we believe this issue is resolved. Specifically, we’re seeing messages arriving in a timely manner and we were able to identify where the restriction in the mail took place and addressed it. People who have their email hosted by GoDaddy should now be receiving their single-opt-in and (all) messages as expected. Our apologies for the delay and we thank GoDaddy for their assistance in resolving this for our users.

Posted in Resolved | Tagged , , | 8 Comments

Email Builder Enabled for All Users

By Joseph | Published: February 25, 2010

After much polishing, we feel comfortable to re-enable the long-awaited and five-star rated Infusionsoft Email Builder to Infusionsoft users. We previously took it offline because it was well, experimental. A conflict between our eCommerce side of things and the builder had a conflict and as you can tell, the eCommerce side won until we fixed it.

Tonight we’ll be turning it on. How cool is that?

Pretty cool.

However, we need to let you know some things about it:

  • We do not “officially” support it, yet. It’s experimental. We’re adding features and making changes to it on a weekly basis – it would be moot to bother documenting things that will change the next week. Use the “Submit Feedback” link to let us know if you spot any issues or tell us what you like/dislike about it.
  • It will eat your existing templates. It’s important to heed the warning when editing an existing template and saving in the Email Builder – your previous email template will disappear. This is normal and is working as designed. We’ve warned you.
  • Use Firefox 3. The email builder is only compatible with Mozilla Firefox. Ideally, use the latest version for maximum compatibility. Internet Explorer users will be greeted with a friendly (or not so friendly) notice to tell them to use Firefox. Again, this works as designed.
  • Experiment. Have fun and play around with it. We want you to give it a shot and start using it. We’ve built this from the ground up and you’ll will undoubtedly be impressed by all its power despite the tagline of “Experimental.”

We’re proud to let you use the most advanced technology in email marketing. However, if we see some issues, we may take the editor offline in the best interest of all users. We know you want it; we’re gonna make this editor kick your old one in the pants.

One last reminder here – do not contact support for questions on the editor unless it is absolutely critical and is causing you to lose money, can’t send emails or other mission-critical functions. We’re listening to all your feedback (good and bad) from the Submit Feedback link.

Thanks and you’re welcome. ;)

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