At about 7:26 AM to 7:30 AM this morning, one of our datacenters lost network connectivity.
We are investigating with the provider as to the cause and will identify any opportunities for us to prevent it in the future. While the downtime was short (four minutes), we are notifying users because it was affected a majority a minority of our Phoenix-based users.
The data center is located in Tempe, AZ and our systems team is in contact with them. At this time, they confirm full network connectivity has been restored.
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Updates:
7/7/2010 10:11 AM – We have determined the impact of this outage was isolated to only between the data center and the Cox network in the Phoenix, Arizona region. As such, a very small number of users may have been affected.
This morning, we encountered an issue where users will notice a cosmetic issue with the chart display on Email Batch Status Report. What happens is users access the report and notice only one contact has opened the message and everyone else hasn’t taken action with email messages sent.
Example:
Luckily, there’s a workaround.
To see who interacted with your message, click the pie chart to see the accurate results. Alternatively, you can do an email batch report and select the appropriate message (or period of time). From there you will be able to view the contacts under the conditions of what you’ve searched for.
We’re aware of the issue and plan to have this issue resolved tomorrow evening. This data is all there and is merely a display issue on the Email Batch Status/Broadcast Report.
Thanks for your patience and understanding in this matter; we’ll update this post with further developments.
Updates
7:00 PM 6/16/2010: This issue has been resolved.
