1/20/10: Infusionsoft users should now be able to manage their account addons, users and upgrade without any trouble. Our billing migration is complete and we’re able to respond to billing inquiries sooner. 
1/28/10: As a final update, I’d like to confirm you can now access and manage your account from within the application. This has been working successfully since Monday, 1/25, but we just wanted to double-check. Thanks again for your patience.
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At this time, we are continuing to make system enhancements to our billing system. While we make these changes, we are unable to process application upgrades via ‘My Account’, as well as new user upgrades or modify billing arrangements until the migration is complete.
This has zero impact on your ability to use the software as these changes are only for our internal application. Until we complete these changes, no billing operations (upgrades, downgrades or cancels) can take place. Likewise, charges scheduled to be processed may be delayed throughout this maintenance period.
We will notify you via your application when these upgrades are complete and when you will be able to make changes to your account. We anticipate this final data migration to be completed by January 15, 2010.
There is no need to contact support about this, as we are aware of the impact this migration has on our user experience. If you need to make changes to your billing with Infusionsoft, please fill out this form and our team will follow up with these requests when our billing system is operational. We’re all good now!
We apologize for any inconvenience this may have caused. We appreciate your patience as we complete our backend billing system upgrade!
Regards,
Infusionsoft Business Operations
