UPDATE 1/30/2010: This issue has been resolved. Thanks for your patience!
—
This morning, a few customers have reported they experienced difficulty sending individual (“one-off”) plain-text messages. You might recall, we had this problem and fixed it last week. Well, now it’s back.
We’re aware of the issue and are working to resolve it quickly. It has been elevated to a critical status and we’re looking into it now.
The workaround is to send the message as HTML format and it should work.
It is important to point out this does not impact broadcasts, follow-up sequences or other system-generated emails.
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This blog is for Infusionsoft customers so they can see the current status on known issues. Not all issues are necessarily confirmed or posted here, but we'll make our best effort to inform you if there's a problem.
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Unable to send Individual, Plain-Text Emails (Resolved)
UPDATE 1/30/2010: This issue has been resolved. Thanks for your patience!
—
This morning, a few customers have reported they experienced difficulty sending individual (“one-off”) plain-text messages. You might recall, we had this problem and fixed it last week. Well, now it’s back.
We’re aware of the issue and are working to resolve it quickly. It has been elevated to a critical status and we’re looking into it now.
The workaround is to send the message as HTML format and it should work.
It is important to point out this does not impact broadcasts, follow-up sequences or other system-generated emails.
We’ll let you know when this is fully resolved.