UPDATE, 1/20/10 11:49AM — We have deployed the fix to resolve this issue. It is recommended that impacted users clear their cache and cookies in their browser and try again. Thanks!
####
This morning, a few customers have reported they experienced difficulty sending individual (“one-off”) plain-text messages. We’re aware of the issue and are working to resolve it quickly.
The workaround is to send the message as HTML format and it will work.
It is important to point out this does not impact broadcasts, follow-up sequences or other system-generated emails.
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This blog is for Infusionsoft customers so they can see the current status on known issues. Not all issues are necessarily confirmed or posted here, but we'll make our best effort to inform you if there's a problem.
If you have a problem, please report it directly through the Fusebox so our team can help you.
Updated: Unable to Send Individual Plain-Text Messages (Fixed)
UPDATE, 1/20/10 11:49AM — We have deployed the fix to resolve this issue. It is recommended that impacted users clear their cache and cookies in their browser and try again. Thanks!
####
This morning, a few customers have reported they experienced difficulty sending individual (“one-off”) plain-text messages. We’re aware of the issue and are working to resolve it quickly.
The workaround is to send the message as HTML format and it will work.
It is important to point out this does not impact broadcasts, follow-up sequences or other system-generated emails.
We’ll let you know when this is fully resolved.