Comments on: Degraded Application Performance (Resolved)

By: Joseph Manna

Joseph Manna — Wed, 10 Feb 2010 22:55:51 +0000

Thanks, Rick for the acknowledgment. We take pride in providing great customer service even in the face of challenge. Let us know if we can help any time.

~joe

By: Joseph Manna

Joseph Manna — Wed, 10 Feb 2010 22:54:27 +0000

Thank you! I empathize with how people are running a business here and need the transparency about the status of their systems they rely on. We rely on them, too. Thanks again for the compliments.

~joe

By: Joseph Manna

Joseph Manna — Wed, 10 Feb 2010 22:53:26 +0000

Joomlashack,

Thanks for the update. We recommend scheduling the email to go out at non-peak hours (for now) until we research this further. More details of the problem are found at:

http://www.infusionsoftstatus.com/02/2010/email-d...

~joe

By: Joseph Manna

Joseph Manna — Wed, 10 Feb 2010 22:52:24 +0000

Jen,

This issue is being tracked separately. See this post for the latest on email delivery latency:

http://www.infusionsoftstatus.com/02/2010/email-d...

~joe

By: Joseph Manna

Joseph Manna — Wed, 10 Feb 2010 22:51:18 +0000

Thank you Andrea. I understand problems happen and nobody's perfect but it's about the communication and assurance that people are aware of the problem and working to resolve it. Your comments help us to continue to do this.

Many thanks,
Joe

By: Rick Cooper

Rick Cooper — Wed, 10 Feb 2010 20:59:08 +0000

Thanks for your hard work and efforts! We really appreciate you everything you do! We rely on Infusionsoft for marketing and customer communications and are very satisfied with the product. Thanks for taking care of this system problem. That will help us keep on track with serving our customers' needs.

By: Toph

Toph — Wed, 10 Feb 2010 20:03:38 +0000

Just want to say thanks for all the hard work you guys are doing. Wish more people couild slow down occasionally and relax about things. I understand you guys are working hard. I see all the comments Joseph Manna is replying back to and he's doing it in a rather timely fashion and that should say a lot about the team and there hard work to get things on track. Keep rockin it on Infusion Team.

By: Debra Hines

Debra Hines — Wed, 10 Feb 2010 17:09:31 +0000

Email broadcasts are not showing up as processing, they are showing as complete. However emails are not being delivered.

By: @joomlashack

@joomlashack — Wed, 10 Feb 2010 16:27:41 +0000

Just an update on our particular case. Our email blast referenced above finally started hitting inboxes in the real world about 3:20pm yesterday, 3 hours after sending.

Delivery to our several hundred thousand list took all afternoon and evening. We received the "Batch Email Complete: Wed Feb 10 01:06:38 EST 2010" as it says, at 1am EST. Many seemed to arrive well after 10pm EST.

I agree with the comment above about the cost of sending bulk email with Infusionsoft compared to the performance. It is by far your weakest area, and unless it improves, it may outweigh all the many advantages and powerful features you've built otherwise.

By: Jen

Jen — Wed, 10 Feb 2010 16:17:57 +0000

Can you please give us an update on the email delivery. We postponed our bulk mailing because of all the issues but really need to send it out tonight. This is greatly affecting our productivity.