Early this week, we identified an issue regarding delivery to email servers hosted by GoDaddy that occurred on February 17, 2010. We recently resolved this as quickly as we could, but users of Infusionsoft might have had difficulty sending and/or receiving messages originating from our servers.
We researched and identified the users who have been significantly impacted by this situation and provided them further support on this matter via login notification to their application.
This issue was caused by an error from one of the organizations GoDaddy uses to protect users from spam. GoDaddy has been helpful to identify the cause and help us seek swift resolution with the right parties. This issue caused the delivery of all types of email including transactional emails (e.g. Web Form Reports to administrators) if you have email provided by GoDaddy.
Just to recap – there was an email delivery issue that some users have been affected by and we resolved it. You are free to send messages to people who might not have received it again. Our support team is available to answer questions you might have on this – though not necessary – by submitting a case on the Fusebox.
We apologize for the inconvenience this caused for you or your business. As we always say, email deliverability is a moving target. Through our quick resolution, we were able to contain the issue to a smaller scope of users.
