187.
No, we’re not murdering anyone. Rather, we wanted to let you know that in our next release, 187 applications will be upgraded in our next release. However, we want to let you know about something in it that makes us a little uncomfortable.
We don’t like releasing an update when we know there’s a bug. This is why we want to take this moment to inform you about a bug that might cause some questions (or panic — whichever comes first.)
When browsing a sent email template from the application, you’ll see a scary “No body found” error in the email window — this isn’t true — it’s simply cosmetic and does not impact what was actually sent or stored in the database. It’s happening because the application is not pulling the template from the database correctly.
Rest assured, we have our software engineers on it and researching the cause so we can fix it. In addition, we have confirmed this does not reflect what is actually being sent to recipients.
We plan to have this fixed within a couple days, as we know it’s not comfortable for you to see that — but we’re on it and you do not need to contact support about this. Once we fix this, those sent email messages will be shown under contact records.
Thanks for your understanding as we continually work to deliver the best possible experience for you! We’ll continue to closely monitor for performance or software issues as well so you can rely on Infusionsoft for all your marketing needs.
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UPDATES:
UPDATE 2/18 2:00PM: *RESOLVED* We have tested and deployed the fix resolving this. The fix was retroactive as well, meaning the “blank” sent emails now display how they were sent.
{ 2 comments… read them below or add one }
I have talked with tech support several times about "blank" email and was told it was just a fluke. Now I see it has been happening to multiple users. I'm glad and excited to learn the new features, but I have issues that I have been waiting months to have resolved. So it is anticlimactic to see new feature roll out when I am having so many issues with the existing features. These Issues have cost me time and money. I have lost clients due to errors that happened that no one can explain or apparently fix.
And our email Order Confirmation forms dropped the Action Set Results on every form last night starting around 8:30pm PST. Can't help wondering if that's "part" of the release. Seems like something always breaks with each release.