This afternoon, we have confirmed a defect in our software from last night’s maintenance release that causes Email Notifications to multiple users at once to not function. In addition, because this function also powers our Fulfillment Reports, those are not expected to function correctly, either.
The problem at this point is solely related to the fact that multiple email addresses are configured for the “send a notification of this … to:” section. If you jump into your Web Form, Order Form and Shopping Cart settings, you will be able to change this quickly.
From our research, the email notifications are not sending due to a defect in the software. The workaround is to make sure you’re sending those email notification to only one recipient, not multiple. We have confirmed Web Form Submission notifications are impacted by this. The email notifications from both shopping cart sales and order form submissions would also be impacted.
The fulfillment lists and reports are impacted as well. The workaround (if you’re affected) is to make sure you only send reports to one recipient and/or show the Fulfillment List on the User Home. That will enable you to do what you need to until we get this resolved.
Our development team is working the best they can to resolve the issue. We anticipate this will be ready for deployment (fix) tomorrow afternoon. We apologize for any inconvenience you may have experienced.
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UPDATE, 3/22/10: We have identified a related matter that has held up our deployment of this fix. We’re planning to have this resolved within the next day or so. We’re sorry for the inconvenience as we focus on improving the reliability and functionality of the software.
UPDATE, 3/25/10: *RESOLVED* We have confirmed this issue was resolved and was updated in last night’s maintenance release. Thank you for your patience as we improved our application.
