A few users have inquired about the anomaly where some messages associated with a contact record would be shown to the user with a panic-inducing “No Body Found” message. Our team was made aware of this issue and we’ve identified the cause and are currently pursing a patch to be deployed sometime next week.
Not all users are impacted. No content has left our network with “No Body Found,” and it is only cosmetic in nature to application users.
It appears this is how the application is pulling the content from the database and is displaying it to application users. The data being displayed is in the HTML view when the messages are in plain-text and that’s why it’s not showing right now. It will be fixed when the patch is deployed.
You do not need to contact support for this issue – our developers are working on this. Thanks for your patience and understanding.
UPDATE 5/14/10 11:01 AM: This issue has been resolved for the most part. We’ve seen instances where messages with attachments might not display properly. In those instances, please submit the specific message to our support team so they can track it and research it further. A majority of messages though, this is not a problem.
All across the world, small businesses have been hijacked. And no one is doing a thing to stop it.
