Comments on: Planned Network Maintenance on 3/13 – Expected Downtime (Complete) http://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/ Product Status, Bugs, Issues and Updates from Infusionsoft Mon, 21 Jun 2010 15:31:04 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joseph Mannahttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-120 Joseph Manna Sat, 13 Mar 2010 21:48:31 +0000 http://www.infusionsoftstatus.com/?p=517#comment-120 John, We had to make this changes. We planned it. We provided users at least a week of notice. We apologize for making the critical changes to improve the performance and reliability of our network; however, through careful planning and execution this was a seamless upgrade. It has been completed within the posted time frame this morning. Thank you for your patience. ~joe John,

We had to make this changes. We planned it. We provided users at least a week of notice. We apologize for making the critical changes to improve the performance and reliability of our network; however, through careful planning and execution this was a seamless upgrade.

It has been completed within the posted time frame this morning. Thank you for your patience.

~joe

]]> By: Joseph Mannahttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-119 Joseph Manna Sat, 13 Mar 2010 14:46:14 +0000 http://www.infusionsoftstatus.com/?p=517#comment-119 Yes, it impacted everything; however, it did not change any content. It has been completed within the posted time frame this morning. Thank you for your patience. ~joe Yes, it impacted everything; however, it did not change any content. It has been completed within the posted time frame this morning. Thank you for your patience.

~joe

]]> By: Yusheeka Davishttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-117 Yusheeka Davis Thu, 11 Mar 2010 11:38:22 +0000 http://www.infusionsoftstatus.com/?p=517#comment-117 What I need to know is whether or not this system upgrade is going to directly effect any of the content of my webforms, my email templates, my note templates, etc.??? I use webforms for more than just that - a webform. I use them as scripts and workflow for my staff. And the last system upgrade you all had, included the limitation of the number of characters allowed in the name field on a webform. This change completely cut my scripts in half and I had no back-ups so I had to start all over from scratch - a very time consuming and non-compensated process in which I'm still trying to recover from. So please let me know how this is going to effect the content of ANYTHING I have created inside of Infusionsoft because if I lose anything this time, I'll have to cut you guys loose. Thank You! What I need to know is whether or not this system upgrade is going to directly effect any of the content of my webforms, my email templates, my note templates, etc.??? I use webforms for more than just that – a webform. I use them as scripts and workflow for my staff. And the last system upgrade you all had, included the limitation of the number of characters allowed in the name field on a webform. This change completely cut my scripts in half and I had no back-ups so I had to start all over from scratch – a very time consuming and non-compensated process in which I'm still trying to recover from. So please let me know how this is going to effect the content of ANYTHING I have created inside of Infusionsoft because if I lose anything this time, I'll have to cut you guys loose. Thank You!

]]> By: John Palmerhttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-116 John Palmer Wed, 10 Mar 2010 14:42:14 +0000 http://www.infusionsoftstatus.com/?p=517#comment-116 "Infusionsoft will be unavailable on Saturday, March 13, 2010 between 12:00 AM and 3:00 AM EST." Unacceptable and unprofessional. Do you really expect to be taken seriously by businesses when you are effectively shutting down their access to their own customers for hours? You need competition. "Infusionsoft will be unavailable on Saturday, March 13, 2010 between 12:00 AM and 3:00 AM EST."

Unacceptable and unprofessional. Do you really expect to be taken seriously by businesses when you are effectively shutting down their access to their own customers for hours?

You need competition.

]]> By: Joseph Mannahttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-115 Joseph Manna Tue, 09 Mar 2010 05:03:27 +0000 http://www.infusionsoftstatus.com/?p=517#comment-115 Francis, Yes, the API is dependent on the core Infusionsoft service and it will be impacted with this network upgrade. ~joseph Francis,

Yes, the API is dependent on the core Infusionsoft service and it will be impacted with this network upgrade.

~joseph

]]> By: Joseph Mannahttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-113 Joseph Manna Tue, 09 Mar 2010 05:02:43 +0000 http://www.infusionsoftstatus.com/?p=517#comment-113 Jon, I am unaware of how the API would behave under this circumstance. All web traffic (port 80/443) will be redirected to a static HTML page stating there's an error. If you have critical API operations taking place, it would be ideal to store the data on your server and later sync it when access is restored. We plan to have this network upgrade completed well within three hours during the lowest amount of usage. ~joseph Jon,

I am unaware of how the API would behave under this circumstance. All web traffic (port 80/443) will be redirected to a static HTML page stating there's an error. If you have critical API operations taking place, it would be ideal to store the data on your server and later sync it when access is restored. We plan to have this network upgrade completed well within three hours during the lowest amount of usage.

~joseph

]]> By: Joseph Mannahttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-114 Joseph Manna Tue, 09 Mar 2010 05:02:43 +0000 http://www.infusionsoftstatus.com/?p=517#comment-114 Jon, I am unaware of how the API would behave under this circumstance. All web traffic (port 80/443) will be redirected to a static HTML page stating there's an error. If you have critical API operations taking place, it would be ideal to store the data on your server and later sync it when access is restored. We plan to have this network upgrade completed well within three hours during the lowest amount of usage. ~joseph Jon,

I am unaware of how the API would behave under this circumstance. All web traffic (port 80/443) will be redirected to a static HTML page stating there's an error. If you have critical API operations taking place, it would be ideal to store the data on your server and later sync it when access is restored. We plan to have this network upgrade completed well within three hours during the lowest amount of usage.

~joseph

]]> By: Joseph Mannahttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-112 Joseph Manna Tue, 09 Mar 2010 05:00:21 +0000 http://www.infusionsoftstatus.com/?p=517#comment-112 Thanks for writing, Jon. The changes are rather transparent in nature and won't immediately be noticed. In application, these changes make sure all our servers are connected faster and will have a more redundant networking architecture. So, what will this mean for you? More trust in using our software as we continue to grow and ignite the small business world who chooses Infusionsoft. No need to test, we'll have an entire team dedicated to bringing down and restoring access to the network with minimal issues. If you did want to test however, simply log into your application. ;-) I hope this helps, thanks for your understanding. ~joseph Thanks for writing, Jon. The changes are rather transparent in nature and won't immediately be noticed. In application, these changes make sure all our servers are connected faster and will have a more redundant networking architecture. So, what will this mean for you? More trust in using our software as we continue to grow and ignite the small business world who chooses Infusionsoft.

No need to test, we'll have an entire team dedicated to bringing down and restoring access to the network with minimal issues. If you did want to test however, simply log into your application. ;-)

I hope this helps, thanks for your understanding.

~joseph

]]> By: jonhttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-111 jon Sun, 07 Mar 2010 22:02:25 +0000 http://www.infusionsoftstatus.com/?p=517#comment-111 What is the 'fail' message people will see when they try and submit a form? And what response will the API give when people my code tries to access/submit info to infusion? I need the content forms to inform the user that their message didn't get through, and to try back later. And for the API, I need to record the failed connection attempts, and log peoples submissions to manually put through when I get back on the monday morning.... What is the 'fail' message people will see when they try and submit a form?

And what response will the API give when people my code tries to access/submit info to infusion?

I need the content forms to inform the user that their message didn't get through, and to try back later.
And for the API, I need to record the failed connection attempts, and log peoples submissions to manually put through when I get back on the monday morning….

]]> By: jonhttp://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/comment-page-1/#comment-110 jon Sun, 07 Mar 2010 21:55:55 +0000 http://www.infusionsoftstatus.com/?p=517#comment-110 What exactly are the changes that are taking place? Eg ,what should we expect to be updated/improved etc after it comes back online? Becuase after that update I'll want to personally test my system to check that it all still works! What exactly are the changes that are taking place? Eg ,what should we expect to be updated/improved etc after it comes back online? Becuase after that update I'll want to personally test my system to check that it all still works!

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