Lately, we’ve had a few reports of people having difficulty delivering email messages to GoDaddy-hosted email servers. This issue is separate from the previous one where an IP reputation organization made a mistake with our IP addresses. (But we’re glad that was resolved.) This issue is a little different.
We have researched this and here’s what we know:
- Single opt-in messages may not be received by GoDaddy email users.
- We are transmitting the messages and their servers appear to have acknowledged them. (Meaning, they are not bouncing.)
- Only a small number of users have reported issues with this to us.
In an effort to be honest and transparent about the issue, we do not know the following:
- We do not know how many users are impacted.
- We do not know why emails are not being received.
- We do not know how to resolve this at this time.
- We do not have an estimated time of resolution.
We are currently working with GoDaddy staff to research and resolve this with us. If you have examples and feel you are personally affected, please submit a Fusebox case so our team can research and resolve this quickly.
Please do not contact support about this known issue. We are aware of it and are working to resolve it for all users. If you would like to contribute on the resolution of this matter, please submit a Fusebox support case.
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RESOLVED 3/8/2010 2:43PM — After a few discussions and hands-on assistance from GoDaddy, we believe this issue is resolved. Specifically, we’re seeing messages arriving in a timely manner and we were able to identify where the restriction in the mail took place and addressed it. People who have their email hosted by GoDaddy should now be receiving their single-opt-in and (all) messages as expected. Our apologies for the delay and we thank GoDaddy for their assistance in resolving this for our users.
{ 8 comments… read them below or add one }
Cmon GoDaddy..get your stuff together already!
This issue is killing my business. I'm having customers drop due to this single issue.
Thanks, Dave for your comments. We know, we've having a tough time getting the proper response from GoDaddy. It's not something we like to air out there, but that's what's going on. We are determined to get this fixed quickly.
As an alternative, you should be alright sending your users a Double Opt In message, encourage them to confirm their opt-in status and then send them messages. It's a pain, but that should work.
Thanks again for your understanding and patience as we work through this together.
~joe
It says "single opt-in" So does that mean by having our subscriber double opt-in we can avoid this? Yet, how will they get the confirmation email. ???
You are correct, we have isolated this issue to our single-opt-in IPs. Double opt in emails will work fine and transactional messages (DOI confirmation emails) will also work fine.
We segment our emails that go out into various states/categories; liberating us from a complete and total block. This will work for you. To learn how to properly double-opt-in your contacts, read this article on the Fusebox.
~joe
Joe:
I hate to be the bearer of bad news but it is not always working with Double Opt In
The double opt in does not guarantee delivery. I personally am double opted in and can not receive emails from infusion always to my personal email which is served by Godaddy.
I am very frustrated with being caught in the middle of an email dispute between Godaddy and Infusion.
Thank you Chris for taking a moment to test this. We have been having issues getting in touch with the right staff at GoDaddy on this and we're escalating our issue to more appropriate contacts at GoDaddy.
With the Internet, no email is guaranteed delivery. However, our double opt in servers have higher reputation and will slightly edge out single opt in messages with reaching the inbox.
Rest assured we are working all of our connections at GoDaddy to have this resolved as quickly as we can. There's only so much we can do when they reply with "Please check the settings of your MX records of your DNS registrar" (and that's GoDaddy).
If you wish, please open up a support ticket with GoDaddy and let them know of the issue so there's a ticket on file so they can investigate and elevate this as necessary.
Thanks,
Joe
That's a good suggestion Joseph.
I've actually notified my paying customer list via direct email about this issue, and then instructed those people affected who have GoDaddy as a host to open up a trouble ticket with GoDaddy directly.
Hopefully they'll eventually realize this is an issue that needs to be resolved.