This morning, several customers have reported the inability to access their application, reporting a Network Timeout error. We assume this is the error being reported from Firefox. This is probably due to a DNS change or a some hop in the route to our servers.
We don’t have any details, but the problems occurred since about 5AM Pacific Time. Our own network monitoring services have not detected any outages and the servers appear to have the same expected load from customers using our software.
Please read this post, Is Infusionsoft Down? and report back to us in this post. We’re still looking into the cause and touching base with those customers who reported it to us this morning.
Thanks!
~Joe
[UPDATE 10:26am]
Our systems team has identified the failing network. It’s Limelight Networks and only about 5% of our customers cruise in on that network. We’ve opened up tickets with our ISPs on getting this resolved quickly. We apologize for the inconvenience and look forward to getting this resolved as quickly as you are.
[UPDATE 11:57am]
We have confirmation that the affected network’s router has been fixed. All Web traffic should be processed as normal and all clients should now be able to access their Infusionsoft application. Thanks for your support and interest in this matter! As a result, we’re classifying this as resolved.
~Joseph
