Today, we discovered an issue where some applications are experience higher than normal memory usage. We will be selectively rebooting various front-end servers until we resolve the underlying issue causing more memory usage. (High memory usage could severely impact performance.)
We use multiple applications on our servers so if one app behaves abnormally, others may be affected. To prevent adverse effects, our Systems team will identify troublesome servers and reboot them to release the memory. They’re super smart and dedicated and will be doing this in a way to minimize impact to you.
During the process of our server reboots, users will be logged out from their active Infusionsoft sessions and will need to log in again. From that point, there may be a short delay from being logged out to logging in again.
We’re aware of these issue as we are initiating the reboots. There is no need to contact support for this matter. Our Systems team will continue to monitor our servers and application performance and will be making improvements to keep things running smoothly.
If you are writing lengthy emails in your templates, we recommend to save a copy on your computer locally and to save frequently in the application until this issue is resolved. We’ll post updates on the blog post here so you can check back to know when we determine this to be fully resolved.
Thanks for your patience and understanding. Updates will be posted below.
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UPDATE 5/14/10 1:31 PM: *RESOLVED* Our Systems team has identified the culprit and isolated the performance to a very small group of applications. As such, we will not be rebooting server today. Enjoy your awesome uptime and performance. 
