Comments on: Web Forms Not Processing http://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/ Product Status, Bugs, Issues and Updates from Infusionsoft Mon, 21 Jun 2010 15:31:04 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Jeff Gardnrhttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-17 Jeff Gardnr Sat, 29 Aug 2009 03:08:21 +0000 http://www.infusionsoftstatus.com/?p=248#comment-17 Question: What does this mean?I've been with Infusionsoft for many years. I have hosted and non-hosted web forms and orders forms. Probably 250+.Today, I heard about this problem through the grapevine. Coincidentally, my office staff discovered the Infusion-hosted forms not working properly. Having seen this information from my own research, I assumed it would be fixed and all returned to normal.Well, here I am, seeing the "resolved" status of this problem. But the "resolved" solution says I have to re-code my forms. What? 500+ forms? Is that true? And, if so, why wouldn't Infusionsoft send an email to all clients saying, "Please immediately re-code all forms"?I feel I'm in the dark here. Please post a very clear description of how this impacts Infusionsoft users in general - and what specific actions we have to take on all of our 100's of web forms, order forms, both infusion hosted and not.Thank you.Best, Jeff Question: What does this mean?

I’ve been with Infusionsoft for many years. I have hosted and non-hosted web forms and orders forms. Probably 250+.

Today, I heard about this problem through the grapevine. Coincidentally, my office staff discovered the Infusion-hosted forms not working properly. Having seen this information from my own research, I assumed it would be fixed and all returned to normal.

Well, here I am, seeing the “resolved” status of this problem. But the “resolved” solution says I have to re-code my forms. What? 500+ forms? Is that true? And, if so, why wouldn’t Infusionsoft send an email to all clients saying, “Please immediately re-code all forms”?

I feel I’m in the dark here. Please post a very clear description of how this impacts Infusionsoft users in general – and what specific actions we have to take on all of our 100′s of web forms, order forms, both infusion hosted and not.

Thank you.

Best,
Jeff

]]> By: Chris Voicehttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-16 Chris Voice Fri, 28 Aug 2009 20:18:47 +0000 http://www.infusionsoftstatus.com/?p=248#comment-16 My humble apologies - the infusion-hosted forms are working fine. I fail RTFM.Jesus - I've read the work-around you posted (similar to the one above) and it did not fix the Order Total issue...C. My humble apologies – the infusion-hosted forms are working fine. I fail RTFM.

Jesus – I’ve read the work-around you posted (similar to the one above) and it did not fix the Order Total issue…

C.

]]> By: Jesushttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-15 Jesus Fri, 28 Aug 2009 20:01:11 +0000 http://www.infusionsoftstatus.com/?p=248#comment-15 @Chris, check out the Warrior Forum Main Discussion, I posted the workaround for order forms there. @Chris, check out the Warrior Forum Main Discussion, I posted the workaround for order forms there.

]]> By: Chris Voicehttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-14 Chris Voice Fri, 28 Aug 2009 19:40:38 +0000 http://www.infusionsoftstatus.com/?p=248#comment-14 OK - let's be really clear: order forms are impacted. Both those on your own site and those hosted on Infusionsoft. This has been confirmed by support.The issue is that the Order Total calculation relies on the form Id.The workaround does not address this. That too has been confirmed by support.Thanks, Chris OK – let’s be really clear: order forms are impacted. Both those on your own site and those hosted on Infusionsoft. This has been confirmed by support.

The issue is that the Order Total calculation relies on the form Id.

The workaround does not address this. That too has been confirmed by support.

Thanks, Chris

]]> By: Josephhttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-12 Joseph Fri, 28 Aug 2009 17:27:02 +0000 http://www.infusionsoftstatus.com/?p=248#comment-12 Sean -- This is a non-issue for Infusionsoft-hosted Order Forms. For off-site order forms, use the suggested workaround to make them fully functional.When this fix is applied, it will be effective for everyone. We anticipate this evening and have our staff working on it currently. Sorry for the problem and lack of notice.~Joseph Sean — This is a non-issue for Infusionsoft-hosted Order Forms. For off-site order forms, use the suggested workaround to make them fully functional.

When this fix is applied, it will be effective for everyone. We anticipate this evening and have our staff working on it currently. Sorry for the problem and lack of notice.

~Joseph

]]> By: Seanhttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-11 Sean Fri, 28 Aug 2009 17:24:21 +0000 http://www.infusionsoftstatus.com/?p=248#comment-11 Please provide a time frame for the Order Form ASAP!This is Unacceptable!!!!!!!!!!!!! Please provide a time frame for the Order Form ASAP!

This is Unacceptable!!!!!!!!!!!!!

]]> By: Josephhttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-10 Joseph Fri, 28 Aug 2009 16:51:53 +0000 http://www.infusionsoftstatus.com/?p=248#comment-10 Jesus - We'll check it out, thanks for letting us know.~Joseph Jesus – We’ll check it out, thanks for letting us know.

~Joseph

]]> By: Jesushttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-9 Jesus Fri, 28 Aug 2009 16:48:09 +0000 http://www.infusionsoftstatus.com/?p=248#comment-9 Joseph, our order form is still broken. Check out "friday" order form 27.https://sixdaystosaturday.com/SpecialOffer/domestic.php Joseph, our order form is still broken. Check out “friday” order form 27.

https://sixdaystosaturday.com/SpecialOffer/domestic.php

]]> By: Josephhttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-8 Joseph Fri, 28 Aug 2009 16:42:48 +0000 http://www.infusionsoftstatus.com/?p=248#comment-8 Jesus: We have confirmed that ALL other forms are working properly. This issue is strictly isolated to Web Forms. Sorry for the trouble.~Joseph Jesus: We have confirmed that ALL other forms are working properly. This issue is strictly isolated to Web Forms. Sorry for the trouble.

~Joseph

]]> By: Jesushttp://www.infusionsoftstatus.com/08/2009/web-forms-not-processing/comment-page-1/#comment-6 Jesus Fri, 28 Aug 2009 16:32:55 +0000 http://www.infusionsoftstatus.com/?p=248#comment-6 What about Order Forms? What's the proper code to update them? What about Order Forms? What’s the proper code to update them?

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