Comments for Infusionsoft Status

Comment on Earthlink Email Delivery Restricted (Updated) by Ryan

Ryan — Mon, 21 Jun 2010 15:31:04 +0000

Has there been any update on this issue with Earthlink? I see that our Earthlink/mindspring, etc. emails are being bounced back still.

Comment on HTML Email Rendering Issues (Resolved) by Joseph Manna

Joseph Manna — Fri, 18 Jun 2010 16:00:33 +0000

Christian,

Thanks for checking up on this. Unfortunantely, we can't go off of much from corrupting their code. There was a period were some templates were damaged, but that was resolved. (But if a template was damaged, users would need to fix it.)

If you have an issue to report, I strongly recommend contacting our support team if the issue persists so they can properly diagnose the situation.

~joseph

Comment on HTML Email Rendering Issues (Resolved) by Joseph Manna

Joseph Manna — Fri, 18 Jun 2010 15:58:18 +0000

Thanks for letting us know, Sean. We resolved the issue based on the reports coming from customers and multiple tests by our QA team. If you have an issue to report, I strongly recommend contacting our support team if the issue persists so they can properly diagnose the situation.

~joseph

Comment on HTML Email Rendering Issues (Resolved) by Christian

Christian — Fri, 18 Jun 2010 04:05:33 +0000

Hey team,

I have had four different clients call over the past 48 hours and tell me that the editor is corrupting their code.

This is far from resolved.

Comment on HTML Email Rendering Issues (Resolved) by Sean

Sean — Wed, 16 Jun 2010 03:54:29 +0000

Haven't edited a template in weeks, just went to edit one tonight and it has clearly been affected by this issue. I didn't worry about checking my templates after reading the updates above, but clearly this was declared resolved too quickly and you should alert everyone to check each and every template they have.

Comment on Email Batch Status Report Showing Inaccurate Results (Resolved) by Bruce

Bruce — Tue, 15 Jun 2010 16:09:55 +0000

I put the email report in my dashboard then click the OPEN button to see a list of people who opened.

Comment on Email Batch Status Report Showing Inaccurate Results (Resolved) by Jesse

Jesse — Tue, 15 Jun 2010 15:37:18 +0000

This doesn't work either… the slice of the pie for the 1 open is so small you can't click on it… And even when you click on the "nothing" slice the number of contacts it pulls up doesn't match what's on the pie to begin with.

Comment on HTML Email Rendering Issues (Resolved) by Bob Keen

Bob Keen — Tue, 15 Jun 2010 00:43:48 +0000

I will, thanks Joe.

Comment on HTML Email Rendering Issues (Resolved) by Joseph Manna

Joseph Manna — Mon, 14 Jun 2010 15:49:28 +0000

Justin,

Thanks for commenting. Can you please contact our support team at 1-866-800-0004 for further investigation? We need to analyze exactly what's happening in your circumstance so we can address it.

This bug (like many others) was completely unexpected and we apologize for the impact this had on your Infusionsoft experience. We deployed the 2010 Summer Release slowly for this purpose and have luckily identified the issue early on. The updates are necessary so we can provide all our users the best in features and performance in their Infusionsoft application.

If you still experience further issues, please contact our support team at 1-866-800-0004 for further assistance. Thanks for your patience and understanding.

~joseph

Comment on HTML Email Rendering Issues (Resolved) by Joseph Manna

Joseph Manna — Mon, 14 Jun 2010 15:45:40 +0000

Bob,

Can you give this another shot today? We're confident we resolved the issue on Friday evening. That said, if you run into this issue again, can you contact our support team for further investigation?

~joseph