Phase 6 of 6 Winter Release Deployment (Complete)

By Joseph | Published: February 23, 2010

We did it! We completed our final phase for all Infusionsoft users to receive their Winter Release (“18″), which delivers innovative and powerful features for users at no additional cost.

To take advantage of these, log into your Infusionsoft application. Be sure to check the Fusebox if you’re not sure of how to do something and make note of the highlights.

We thank you for your patience and support while we sensibly and cautiously deployed this major update to the Infusionsoft application.

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GoDaddy Email Delivery Issues (Resolved)

By Joseph | Published: February 19, 2010

Early this week, we identified an issue regarding delivery to email servers hosted by GoDaddy that occurred on February 17, 2010. We recently resolved this as quickly as we could, but users of Infusionsoft might have had difficulty sending and/or receiving messages originating from our servers.

We researched and identified the users who have been significantly impacted by this situation and provided them further support on this matter via login notification to their application.

This issue was caused by an error from one of the organizations GoDaddy uses to protect users from spam. GoDaddy has been helpful to identify the cause and help us seek swift resolution with the right parties. This issue caused the delivery of all types of email including transactional emails (e.g. Web Form Reports to administrators) if you have email provided by GoDaddy.

Just to recap – there was an email delivery issue that some users have been affected by and we resolved it. You are free to send messages to people who might not have received it again. Our support team is available to answer questions you might have on this – though not necessary – by submitting a case on the Fusebox.

We apologize for the inconvenience this caused for you or your business. As we always say, email deliverability is a moving target. Through our quick resolution, we were able to contain the issue to a smaller scope of users.

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Winter Release Deployed, Group 5 of 6

By Joseph | Published: February 18, 2010

This evening we have deployed our much-anticipated Winter Release to 1,323 applications. We did make the decision to split the fifth release group of our phased release into six. This was to allow us a little more breathing room to monitor and make necessary polishes on the release so it will be exciting, enjoyable and an overall great experience for Infusionsoft users.

Some users have become a little anxious for this release (so have we) … but we’ve made difficult decisions to pause deployments in order to address reliability and performance concerns founds during our QA process. We want to instill the trust and the assurance that we have listened to your concerns about it.

Listening is one thing. Action is another. We did both.

This release will be resuming our normal deployment schedule and we will remain vigilant and on guard for any performance issues. (Really, they are too geeky and complex to explain here.) While the date could still change – we’re shooting to have everyone on the Winter Release by February 23, 2010. We’ve taken steps to minimize issues users will see and are proud to be providing this amazing software for entrepreneurs.

Any updates pertaining to this deployment will be posted below. Thanks for your patience to help us provide better quality in this release.

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Winter Release Deployment (2/17) (Resolved)

By Joseph | Published: February 17, 2010

187.

No, we’re not murdering anyone. Rather, we wanted to let you know that in our next release, 187 applications will be upgraded in our next release. However, we want to let you know about something in it that makes us a little uncomfortable.

We don’t like releasing an update when we know there’s a bug. This is why we want to take this moment to inform you about a bug that might cause some questions (or panic — whichever comes first.)

When browsing a sent email template from the application, you’ll see a scary “No body found” error in the email window — this isn’t true — it’s simply cosmetic and does not impact what was actually sent or stored in the database. It’s happening because the application is not pulling the template from the database correctly.

Rest assured, we have our software engineers on it and researching the cause so we can fix it. In addition, we have confirmed this does not reflect what is actually being sent to recipients.

We plan to have this fixed within a couple days, as we know it’s not comfortable for you to see that — but we’re on it and you do not need to contact support about this. Once we fix this, those sent email messages will be shown under contact records.

Thanks for your understanding as we continually work to deliver the best possible experience for you! We’ll continue to closely monitor for performance or software issues as well so you can rely on Infusionsoft for all your marketing needs.

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UPDATES:

UPDATE 2/18 2:00PM: *RESOLVED* We have tested and deployed the fix resolving this. The fix was retroactive as well, meaning the “blank” sent emails now display how they were sent.

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