‘No Body Found’ within Messages Stored in App (Resolved)

March 25, 2010

A few users have inquired about the anomaly where  some messages associated with a contact record would be shown to the user with a panic-inducing “No Body Found” message. Our team was made aware of this issue and we’ve identified the cause and are currently pursing a patch to be deployed sometime next week. Not [...]

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Small Amount of Email Addresses Invalid (Resolved)

March 24, 2010

We’re currently investigating an unusual software defect that causes some email addresses to be identified as invalid. Only a few customers have observed this and of those, only a few contacts in their application. This software defect requires additional investigation and we do not have an ETA yet. We have elevated this in priority so [...]

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GoDaddy Email Delivery Issues Impacting Users (Resolved)

March 22, 2010

It appears our delivery issues to GoDaddy-hosted email servers has appeared again. We were confident it was fixed previously, but we’re being impacted by the issue again and unfortunately the issue rests in the hands of GoDaddy to resolve. We’re working with GoDaddy’s staff to investigate and resolve this, but it appears this issue is [...]

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Issue with Email Notifications for Multiple Users & Fulfillment Reports (Resolved)

March 17, 2010

This afternoon, we have confirmed a defect in our software from last night’s maintenance release that causes Email Notifications to multiple users at once to not function. In addition, because this function also powers our Fulfillment Reports, those are not expected to function correctly, either. The problem at this point is solely related to the [...]

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Planned Network Maintenance Complete

March 13, 2010

As previously posted, the network upgrade we planned is now complete. The systems team completed this at 12:28 AM and there are no issues. Thank you for your patience and understanding.

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