Tag Archives: Application

Degraded Application Performance (Resolved)

By Joseph | Published: February 9, 2010
This morning, a number of support questions were elevated from customers who observed abnormal performance from the Infusionsoft application. Specifically, longer loading times for doing functions involving contact records within the app. This will also add latency to logging into the app. We can’t confirm, but estimate this to impact all users of Infusionsoft. We’ll [...]
Posted in Resolved | Also tagged , | 24 Comments

Infusionsoft Winter Release – Update Deployment

By Joseph | Published: January 28, 2010
We are under way of releasing our Winter Release (version 18) to Infusionsoft users. This will be a steady, paced roll out to ensure optimal user experiences. This post will be updated with details and status of the deployment. — 1/28/2010 10:33AM — Last night around 11PM, we deployed an update to a very small sampling of [...]
Posted in Service Change | Also tagged , | 5 Comments

Critical System Downtime (RESOLVED)

By Joseph | Published: October 9, 2009
RESOLVED 3:48PM — We have confirmed that systems are stable and working properly for all customers. We have narrowed the outage period between 1:50PM and 3:15PM Pacific Time today. We did experience a spike in support-related call volume that indicates this. If you have have any problems with your application related to this issue, please [...]
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Broadcast Email Sent Multiple Times

By Joseph | Published: September 8, 2009
UPDATE 9:06pm: This issue has been resolved and customers have been notified with additional details in their application. Login to your application to read the latest on the Broadcast email matter (it doesn’t deviate much from the info below). We narrowed the affected customers to under 200 apps. We paused (and resumed as of this [...]
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