At 10:03 PM on 6/10/2010, we’ve successfully deployed our fourth phase of our 2010 Summer Release to users. Approximately 1700 applications have been upgraded. Users of those specific applications have been notified via notification following successful login.

To learn more about the new features and enhancements, read about the 2010 Summer Release on the Infusionsoft blog.

Version: 1.19.1.29

At 9:38 PM on 6/09/2010, we’ve successfully deployed our third phase of our 2010 Summer Release to users. Approximately 800 applications have been upgraded. Users of those specific applications have been notified via notification following successful login.

To learn more about the new features and enhancements, read about the 2010 Summer Release on the Infusionsoft blog.

Version: 1.19.1.25

At 8:46 PM, we’ve successfully deployed our second phase of our 2010 Summer Release to users. Approximately 500 applications have been upgraded. Users of those specific applications have been notified via notification following successful login.

To learn more about the new features and enhancements, read about the 2010 Summer Release on the Infusionsoft blog.

Version: 1.19.1.24

We’ve successfully deployed the latest production version of our 2010 Summer Release to our Beta users. After hitting a few snags late last week, we’re on pace to deploy to all users in the next couple weeks.

To learn more about the new features and enhancements, read about the 2010 Summer Release on the Infusionsoft blog.

This applies to you if you have 1.19.1.24 in the lower left corner of your application.

This morning people looking to purchase Infusionsoft have been greeted with an error message. This would be uniform for any package people were intending to purchase and at this time we are unable to sell plans to customers. We have engineers working on it now and it should be fixed quickly.

The problem is unrelated to Infusionsoft and is due to our backend billing and account management system. This issue does not impact any customer’s application. This would also hinder the ability for people to upgrade to a different plan in their application.

This is what the error message would look like:

Update – 12:58PM: This issue has been resolved.

]]> http://www.infusionsoftstatus.com/03/2010/infusionsoft-signup-issue/feed/ 0 http://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/ http://www.infusionsoftstatus.com/03/2010/planned-network-maintenance-on-313-%e2%80%93-expected-downtime/#comments Wed, 03 Mar 2010 21:03:34 +0000 Joseph http://www.infusionsoftstatus.com/?p=517

As we continue to grow, so do our network needs. We will be making major upgrades to our network infrastructure and this will cause a planned downtime for all users of Infusionsoft during our lowest of usage periods.

Infusionsoft will be unavailable on Saturday, March 13, 2010 between 12:00 AM and 3:00 AM EST. (Click here to see what time in your time zone.) We don’t plan our network upgrade to take this long however, we are prepared for any delays or issues that may come up.

During this period, you will not be able to access or use Infusionsoft. In addition, scheduled actions in Infusionsoft will not be ran including follow-up sequences, broadcasts or any other scheduled actions during this time period. (They will run directly following the downtime, requiring no action on your part.)

IMPORTANT! During this during this downtime period…

• eCommerce pages such as store fronts, order forms and any other public-facing pages will not be accessible;
  
• Web Form submissions will be non-functional;
• Trackable Links will be non-functional;
• Affiliate redirects will be non-functional;
• Open-rate tracking will be non-functional;
• Applications will be inaccessible completely to anyone who accesses it;
• API connections will not function;
• All applications (even our own) will be impacted by this downtime.

This blog will be updated with details prior to and after the network upgrade, and we’ll also keep you posted on our @InfusionStatus Twitter account.

Thanks for your understanding and patience!

Update: *RESOLVED* Our maintenance was complete at 12:28 AM with no issues.

After much polishing, we feel comfortable to re-enable the long-awaited and five-star rated Infusionsoft Email Builder to Infusionsoft users. We previously took it offline because it was well, experimental. A conflict between our eCommerce side of things and the builder had a conflict and as you can tell, the eCommerce side won until we fixed it.

Tonight we’ll be turning it on. How cool is that?

Pretty cool.

However, we need to let you know some things about it:

• We do not “officially” support it, yet. It’s experimental. We’re adding features and making changes to it on a weekly basis – it would be moot to bother documenting things that will change the next week. Use the “Submit Feedback” link to let us know if you spot any issues or tell us what you like/dislike about it.
• It will eat your existing templates. It’s important to heed the warning when editing an existing template and saving in the Email Builder – your previous email template will disappear. This is normal and is working as designed. We’ve warned you.
• Use Firefox 3. The email builder is only compatible with Mozilla Firefox. Ideally, use the latest version for maximum compatibility. Internet Explorer users will be greeted with a friendly (or not so friendly) notice to tell them to use Firefox. Again, this works as designed.
• Experiment. Have fun and play around with it. We want you to give it a shot and start using it. We’ve built this from the ground up and you’ll will undoubtedly be impressed by all its power despite the tagline of “Experimental.”

We’re proud to let you use the most advanced technology in email marketing. However, if we see some issues, we may take the editor offline in the best interest of all users. We know you want it; we’re gonna make this editor kick your old one in the pants.

One last reminder here – do not contact support for questions on the editor unless it is absolutely critical and is causing you to lose money, can’t send emails or other mission-critical functions. We’re listening to all your feedback (good and bad) from the Submit Feedback link.

Thanks and you’re welcome.

We did it! We completed our final phase for all Infusionsoft users to receive their Winter Release (“18″), which delivers innovative and powerful features for users at no additional cost.

To take advantage of these, log into your Infusionsoft application. Be sure to check the Fusebox if you’re not sure of how to do something and make note of the highlights.

We thank you for your patience and support while we sensibly and cautiously deployed this major update to the Infusionsoft application.

187.

No, we’re not murdering anyone. Rather, we wanted to let you know that in our next release, 187 applications will be upgraded in our next release. However, we want to let you know about something in it that makes us a little uncomfortable.

We don’t like releasing an update when we know there’s a bug. This is why we want to take this moment to inform you about a bug that might cause some questions (or panic — whichever comes first.)

When browsing a sent email template from the application, you’ll see a scary “No body found” error in the email window — this isn’t true — it’s simply cosmetic and does not impact what was actually sent or stored in the database. It’s happening because the application is not pulling the template from the database correctly.

Rest assured, we have our software engineers on it and researching the cause so we can fix it. In addition, we have confirmed this does not reflect what is actually being sent to recipients.

We plan to have this fixed within a couple days, as we know it’s not comfortable for you to see that — but we’re on it and you do not need to contact support about this. Once we fix this, those sent email messages will be shown under contact records.

Thanks for your understanding as we continually work to deliver the best possible experience for you! We’ll continue to closely monitor for performance or software issues as well so you can rely on Infusionsoft for all your marketing needs.

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UPDATES:

UPDATE 2/18 2:00PM: *RESOLVED* We have tested and deployed the fix resolving this. The fix was retroactive as well, meaning the “blank” sent emails now display how they were sent.

This morning, a number of support questions were elevated from customers who observed abnormal performance from the Infusionsoft application. Specifically, longer loading times for doing functions involving contact records within the app. This will also add latency to logging into the app.

We can’t confirm, but estimate this to impact all users of Infusionsoft. We’ll have a better idea as we research the issue.

All other functions that do not relate specifically to updating contact records should be running well.

We do not have an ETA yet as we are still investigating the cause. Our systems team is analyzing all components of our application servers, components and databases to identify any potential causes for this.

We’ll keep this post updated with the progress of the situation. Please check back for updates. We apologize for any inconvenience this may have caused.

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UPDATES:

1:50 PM — Our systems team is still investigating the cause for the degraded performance. Earlier, we did narrow the scope down to anything that actively involves contact records (adds/updates/edits). We have also heard reports of emails being sent slowly; it appears to be related to the bandwidth provided to our MTAs. If you have an issue with this – please submit a support case with details, Batch ID and any additional details that will aid us in tracking this issue. Our support team is working to review these and communicate them with our systems team for swift resolution.

6:19 PM — Our systems team has identified the cause and has a proposed patch in the works. We are performing further testing before we deploy it to ensure system stability and reliability.

8:00 PM — We successfully deployed the patch after testing it for reliability that stabilized. This issue was *separate* from any issues with email delivery latency that many of you have commented on this post. This issue will be tracked separately. Thanks again for your patience and understanding as we worked through this technical matter.